Box damaged?
Product rarely with a scratch
At Streetsurfshop, it's all about action and fun. Our products are used intensively – but before you go wild, we'll make sure they arrive safely.
During production, packaging, and transport, a small scratch on the paint or a crease in the box may occasionally occur. This doesn't mean your product is pre-owned – it's always 100% new and technically in top condition.
1. Minor scratches: no worries
How are they created?
- Parts are tightly packed at the factory
- During transport, metal sometimes rubs against metal or plastic
- Result: a tiny scratch or paint smudge
What does this mean to you?
- Always brand new, never used
- Full warranty
- Cosmetic only, no impact on performance
Think of it this way: you get the first Battle Mark for free, and you earn the rest yourself with your tricks and rides.
2. Packaging with experience
We reuse sturdy boxes to reduce waste. Sometimes you'll see a box that has already made a previous journey or a box with a scar on the outside.
Why do we do that?
- Less cardboard waste, better for the environment
- Sturdy boxes = safe delivery
- Every reused box saves raw materials
- Lower prices for you
Promise: Inside there is always a new, inspected product.
In other words: your packaging travels sustainably, you'll travel in style.
3. Always safely packaged
Whether you order a stunt scooter, BMX, or skateboard, our team will carefully pack everything. Extra protection is provided in vulnerable areas, ensuring your product survives the journey.
Frequently Asked Questions
“Is my product really new?”
Yes, always. We never sell secondhand products without prior consultation.
“Does a scratch affect the quality?”
No, it's purely cosmetic. Your warranty and performance remain 100%.
Many of our products look quite battered after just half an hour of use. Scratches and damage usually don't affect performance.